f-2b8f2316-617b-455f-b3db-16a1b76d7172

f-aa1c531a-ebf6-4f8b-ad99-942aebbf14d2

Samsung Galaxy A20e

Android 9.0

I can't receive voice messages on my Samsung Galaxy A20e Android 9.0

Cause 3 of 3: Incoming calls aren't diverted to your voicemail

To receive voice messages, you need to divert calls you can't answer to your voicemail.

Solution: Divert calls to your voicemail.

Step 1 of 9

Find "Voice call"

Press the phone icon.

Step 2 of 9

Find "Voice call"

Press the menu icon.

Step 3 of 9

Find "Voice call"

Press Settings.

Step 4 of 9

Find "Voice call"

Press Supplementary services.

Step 5 of 9

Find "Voice call"

Press Call forwarding below the required SIM.

Step 6 of 9

Find "Voice call"

Press Voice call.

Step 7 of 9

Divert calls to voicemail

Press the required divert type.

+447836121121

+447836121121

+447836121121

Step 8 of 9

Divert calls to voicemail

Key in +447836121121 and press Enable.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Voice call"

Press the phone icon.

Press the menu icon.

Press Settings.

Press Supplementary services.

Press Call forwarding below the required SIM.

Press Voice call.

2 Divert calls to voicemail

Press the required divert type.

Key in +447836121121 and press Enable.

+447836121121

3 Return to the home screen

Press the Home key to return to the home screen.