f-2b8f2316-617b-455f-b3db-16a1b76d7172
f-aa1c531a-ebf6-4f8b-ad99-942aebbf14d2

Samsung Galaxy A20e

Android 9.0

I can't send and receive email messages on my Samsung Galaxy A20e Android 9.0

Cause 4 of 4: Your phone hasn't been correctly set up for POP3 email

To send and receive email messages using POP3, your phone needs to be correctly set up for email.

Solution: Set up your phone for POP3 email.

Step 1 of 47

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 47

Find "Accounts"

Press the settings icon.

Step 3 of 47

Find "Accounts"

Press Accounts and backup.

Step 4 of 47

Find "Accounts"

Press Accounts.

Step 5 of 47

Create new email account

Press Add account.

Step 6 of 47

Create new email account

Press Email.

Step 7 of 47

Create new email account

Press Other.

Step 8 of 47

Enter email address

Press Email address and key in your email address.

Step 9 of 47

Enter password

Press Password and key in the password for your email account.

Step 10 of 47

Enter password

Press Sign in.

Step 11 of 47

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 12 of 47

Select server type

Press POP3 account.

Step 13 of 47

Enter username

Press the field below "Username" and key in the username for your email account.

Step 14 of 47

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 15 of 47

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 16 of 47

Turn off encryption of incoming email messages

Press None to turn off the function.

110
Step 17 of 47

Enter incoming port

Press the field below "Port" and key in 110.

Step 18 of 47

Turn deletion of email messages on server on or off

Press the drop down list below "Auto delete from phone".

Step 19 of 47

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 20 of 47

Turn deletion of email messages on server on or off

Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

Step 21 of 47

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 22 of 47

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 23 of 47

Turn off encryption of outgoing email messages

Press None to turn off the function.

25
Step 24 of 47

Enter outgoing port

Press the field below "Port" and key in 25.

Step 25 of 47

Turn on SMTP authentication

Press the indicator next to "Require authentication to send emails" to turn on the function.

Step 26 of 47

Turn on SMTP authentication

Press the first field below "Require authentication to send emails" and key in the username for your email the email provider's outgoing server.

Step 27 of 47

Turn on SMTP authentication

Press the second field below "Require authentication to send emails" and key in the password for your email provider's outgoing server.

Step 28 of 47

Turn on SMTP authentication

Press Sign in.

Step 29 of 47

Return to the home screen

Press the Home key to return to the home screen.

Step 30 of 47

Find "Email"

Slide your finger upwards on the screen.

Step 31 of 47

Find "Email"

Press Samsung.

Step 32 of 47

Find "Email"

Press Email.

Step 33 of 47

Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.

Step 34 of 47

Turn email message notifications on or off

Press the settings icon.

Step 35 of 47

Turn email message notifications on or off

Press Notifications.

Step 36 of 47

Turn email message notifications on or off

Press the indicator next to "Show notifications" below the required email account to turn the function on or off.

Step 37 of 47

Turn email message notifications on or off

Press the Return key.

Step 38 of 47

Turn on email message synchronisation

Press the required account.

Step 39 of 47

Turn on email message synchronisation

Press the indicator next to "Sync account" to turn on the function.

Step 40 of 47

Enter email account name

Press Account name.

Step 41 of 47

Enter email account name

Key in the required name for the email account and press Done.

Step 42 of 47

Enter sender name

Press Your name.

Step 43 of 47

Enter sender name

Key in the required sender name and press Done.

Step 44 of 47

Select settings for retrieval of new email messages

Press Email sync schedule.

Step 45 of 47

Select settings for retrieval of new email messages

Press Set sync schedule.

Step 46 of 47

Select settings for retrieval of new email messages

Press the required setting.

Step 47 of 47

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts and backup.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.
Press Other.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press Sign in.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press POP3 account.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None to turn off the function.

9 Enter incoming port

Press the field below "Port" and key in 110.
110

10 Turn deletion of email messages on server on or off

Press the drop down list below "Auto delete from phone".
Press Never to keep email messages on the server when you delete them on your phone.
Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

12 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.

13 Enter outgoing port

Press the field below "Port" and key in 25.
25

14 Turn on SMTP authentication

Press the indicator next to "Require authentication to send emails" to turn on the function.
Press the first field below "Require authentication to send emails" and key in the username for your email the email provider's outgoing server.
Press the second field below "Require authentication to send emails" and key in the password for your email provider's outgoing server.
Press Sign in.

15 Return to the home screen

Press the Home key to return to the home screen.

16 Find "Email"

Slide your finger upwards on the screen.
Press Samsung.
Press Email.

17 Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.
Press the settings icon.
Press Notifications.
Press the indicator next to "Show notifications" below the required email account to turn the function on or off.
Press the Return key.

18 Turn on email message synchronisation

Press the required account.
Press the indicator next to "Sync account" to turn on the function.

19 Enter email account name

Press Account name.
Key in the required name for the email account and press Done.

20 Enter sender name

Press Your name.
Key in the required sender name and press Done.

21 Select settings for retrieval of new email messages

Press Email sync schedule.
Press Set sync schedule.
Press the required setting.

22 Return to the home screen

Press the Home key to return to the home screen.

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