f-581c5f87-174f-4c2c-87c8-a902bf35b1e9
f-52ccebda-ede8-4b5e-b45c-e0cb8d8a267d

Samsung Galaxy S9

Android 8.0

I can't start my Samsung Galaxy S9 Android 8.0

Cause 4 of 6: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 16

Find "Lock screen and security"

Slide your finger downwards starting from the top of the screen.

Step 2 of 16

Find "Lock screen and security"

Press the settings icon.

Step 3 of 16

Find "Lock screen and security"

Press Lock screen and security.

Step 4 of 16

Create phone lock code using iris scanning

Press Iris Scanner.

Step 5 of 16

Create phone lock code using iris scanning

Press CONTINUE.

Step 6 of 16

Create phone lock code using iris scanning

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 7 of 16

Create phone lock code using iris scanning

Press CONTINUE.

Step 8 of 16

Create phone lock code using iris scanning

Follow the instructions on the screen to create the phone lock code using iris scanning.

Step 9 of 16

Create phone lock code using iris scanning

Press the indicators next to the required settings to turn them on or off.

Step 10 of 16

Create phone lock code using iris scanning

Press DONE.

Step 11 of 16

Create phone lock code using iris scanning

Press the Return key.

Step 12 of 16

Turn off use of phone lock code

Press Screen lock type and key in the additional phone lock code you created earlier.

Step 13 of 16

Turn off use of phone lock code

Press None.

Step 14 of 16

Turn off use of phone lock code

Press REMOVE DATA.

Step 15 of 16

Turn off use of phone lock code

Press REMOVE.

Step 16 of 16

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Lock screen and security"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Lock screen and security.

2 Create phone lock code using iris scanning

Press Iris Scanner.
Press CONTINUE.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press CONTINUE.
Follow the instructions on the screen to create the phone lock code using iris scanning.
Press the indicators next to the required settings to turn them on or off.
Press DONE.
Press the Return key.

3 Turn off use of phone lock code

Press Screen lock type and key in the additional phone lock code you created earlier.
Press None.
Press REMOVE DATA.
Press REMOVE.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

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