f-3add1000-95e7-431a-8a8d-efcb3497629c
f-02aeae67-0dd6-466e-a990-911604380276

Sony Xperia 10 IV

Android 12.0

I can't start my Sony Xperia 10 IV Android 12.0

Cause 6 of 6: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 16

Find "Security"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 16

Find "Security"

Press the settings icon.

Step 3 of 16

Find "Security"

Press Security.

Step 4 of 16

Create phone lock code using a fingerprint

Press Fingerprint Manager.

Step 5 of 16

Create phone lock code using a fingerprint

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 6 of 16

Create phone lock code using a fingerprint

Press the required setting.

Step 7 of 16

Create phone lock code using a fingerprint

Press Done.

Step 8 of 16

Create phone lock code using a fingerprint

Press I agree.

Step 9 of 16

Create phone lock code using a fingerprint

Press Next.

Step 10 of 16

Create phone lock code using a fingerprint

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Step 11 of 16

Create phone lock code using a fingerprint

Press Done.

Step 12 of 16

Create phone lock code using a fingerprint

Press the Return key.

Step 13 of 16

Turn off use of phone lock code

Press Screen lock and key in the current phone lock code.

Step 14 of 16

Turn off use of phone lock code

Press None.

Step 15 of 16

Turn off use of phone lock code

Press DELETE.

Step 16 of 16

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Security"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Security.

2 Create phone lock code using a fingerprint

Press Fingerprint Manager.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press the required setting.
Press Done.
Press I agree.
Press Next.
Follow the instructions on the screen to create the phone lock code using your fingerprint.
Press Done.
Press the Return key.

3 Turn off use of phone lock code

Press Screen lock and key in the current phone lock code.
Press None.
Press DELETE.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or choose...